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Chat and call history on Google Business Profile are disappearing


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Google may be shutting down the Google Business Profile chat and make contact with history feature on July 31, 2024. Google will stop permitting new chats to be initiated beginning on July 15, 2024 after if you want to completely disable the chat and communicate to history functions on July 31, 2024.

What Google stated. Google despatched out severa styles of emails to agencies, depending on in the event that they uses the chat or name history function. The electronic mail says:

“We are attaining out to percentage that we’re able to be winding down Google’s chat and phone information capabilities in Google Business Profile on July 31, 2024. We renowned this will be tough facts – as we continuously beautify our gear, we sometimes should make difficult choices which may also impact the companies and partners we paintings with. It’s crucial to us that Google remains a useful associate as you manage your agency and we stay devoted to this project.”

Important dates. Here are the upcoming dates you want to be aware of:

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July 15, 2024: Searchers will no longer be able to start new chat conversations along with your employer from Google Maps or Google Search. However, searchers which can be already in contemporary chat conversations can be notified that chat could be phased out.
July 31, 2024: The chat capability in Google Business Profile will surrender absolutely and you could now not gain new chat messages. You will also now not be capable of see your Google Business Profile name statistics in Google Business Profile.
History download. You can download your chat and talk to information from Google Business Profiles, so that you can shop them someplace. At some factor, Google will delete the history.

The e mail. Here is a screenshot of the email I acquired:

Why we care. If you used the ones functions in your commercial enterprise, please be conscious they’re going away soon. You may additionally moreover want to download your chat and communicate to records earlier than the cut-off date, so you can archive that facts in your CRM software program and database.

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